FAQ
We are always here to help
Shipping
All orders are delivered in standard 2-5 days, however, it may take longer in case of public holidays. We accept 30 days exchange, in case of size or fitting issue.
Yes we can make it possible, however you will have to pay in advance for item and delivery charges.
What shipping methods are available?
Payment
Currently, we are accepting bank transfers and Cash on delivery. Soon we will make online payment methods possible.
We are working on it
Returns
Leave a Facebook/Whatsapp message or write an email at care@luq.com.pk
I want to return my order, what should i do?
Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Reach out to us via any platform, we would be happy to help.